HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.
Author: avvenireadmin
Protect your endpoints with top EDR software
Companies must now consider endpoint detection and response software (EDR) with AI and machine learning capabilities, as well as threat intelligence databases, to function in a safer, evolving digital environment.
However, most of the features users expect from popular EDR tools, such as device control, advanced threat targeting, and rollback, are either unavailable or require an additional fee.
Microsoft Defender for Endpoints (formerly Defender Advanced Threat Protection) integrates into the source code of Windows, making it an obvious choice for its devices. (It’s also available for Mac and Linux.)
Defender for Endpoints simplifies management while also providing strong security and a wide variety of standard features.
The Total Economic Impact™ Of Microsoft Endpoint Manager
Microsoft Endpoint Manager is a solution that provides on-premises and cloud-based devices with tools (as well as the ability to co-manage with them) to provision, deploy, manage, and secure endpoints. It also enables insights into endpoint health and performance and remediates vulnerabilities in multiple areas—all while significantly reducing costs.
It gives organizations the enhanced control and monitoring to support employees with minimal impact on user experience while preventing data loss and applying Zero Trust best practices.
Subscribe to stay connected—we’ll help you ensure a more secure, productive work environment throughout your organization.
View: The Total Economic Impact™ Of Microsoft Endpoint Manager
Improve performance with faster, more accurate insights and predictions
Microsoft Analytics and AI takes innovation to the next level with faster, more accurate insights and predictions. Subscribe now to stay informed!
View: Improve performance with faster, more accurate insights and predictions
Deploy and protect endpoints for hybrid work environments
Digital transformation is accelerating and keeping up with advancements adds complexity for workers, technology, and security teams. With an ever-expanding attack surface, leaders are challenged to manage a growing number of devices and endpoints.
Meet the evolving needs of today’s business world with modern endpoints built on the Microsoft 365 and intelligent security cloud. You can build security into apps and device experiences that help reduce the threat of endpoint vulnerability, including adoption of Zero Trust and Secure Endpoints for Frontline workforce devices.
Sign up to say connected—we’ll help you learn more about how to deploy and protect endpoints for hybrid work environments.
View: Deploy and protect endpoints for hybrid work environments
The new normal: Hybrid work means greater focus on endpoint security
We used to think of network security as a perimeter issue, but with so many endpoints, the perimeter no longer exists. Employees now work from various locations using different devices, making it is close to impossible for any single IT team to confirm that they’re using protection mechanisms.
Employees require safe, versatile endpoint experiences to perform at their best from anywhere in the world. How can organizations protect themselves? Endpoint security seeks out viruses, malware, and other risks and, if it finds them, it works to mitigate the risk to the rest of the network by keeping it locked down.
How to use AI in Sales & Marketing
This video illustrates how to get the most from Dynamics 365 – the unified platform powered by Azure AI and natively integrated with your favorite Microsoft 365 applications. Learn how to enable an intelligent sales and marketing approach for your organization with AI from Microsoft Dynamics 365.
Analytics and AI Microsoft Principles
This infographic details the Microsoft philosophy toward responsible and ethical AI through a set of core principles. These principles include maximizing efficiencies without destroying the dignity of people and guarding against bias. It additionally, it advocates for accountability against intended harm, transparency, privacy, and design that assists humanity.
Microsoft Edge as default browser for access to legacy web apps and better security
Today’s users are looking for more ways to remain productive while working on any device. Businesses have security top of mind, and so with those two goals, Global healthcare company GlaxoSmithKline chose Microsoft Edge as its single web browser.
The IT team responsible for the Microsoft Edge deployment of over 130,000 employees enrolled every Windows 10 device in Microsoft Endpoint Manager. With Microsoft Edge now on their internal store, end users could install it on-demand—a perfect solution for employees who are asking for more ways to work the way that they want. With a consolidated default browser, legacy web apps are secure.
AI Cybersecurity Training
Discover how Azure Government provides government agencies and their partners world-class security, protection, and compliance through cloud services. In this video, Keenan Skelly talks about the benefits of a scalable, AI-powered, gamified, persistent cybersecurity training environment on the strength of Microsoft Azure.
